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Privacy Policy

Blatchford Inc (Blatchford) is part of the Blatchford Group, a world leading rehabilitation provider with clinical expertise in prosthetics. This privacy notice explains how we use any personal information we collect about you, as a service user or when you use our website.

What information we collect about you

Web access collection of information

We collect information about you when you register with us or place any order for products or services. We also collect information when you voluntarily complete contact forms, subscribing to our mailing lists and request a catalog. Our Website usage information is collected using cookies and google analytics. This personal information always requires the user’s confirmation before it is submitted to Blatchford and the user can refuse to provide this. However, in this case they will be unable to engage in the particular website activity as we would not have the contact details to send the requested information. Blatchford always tries to minimize the amount of personal information that we require in order to provide a specific service or feature. 

Medical Device Supply

When Blatchford has been instructed to supply you a medical device the order contains some personal information. Blatchford needs the information to be able to supply the correct device for your treatment. The use of the personal details ensures that the product supplied is fit for purpose, for warranty purposes and for maintenance history. These details are covered under the Health Insurance Portability and Accountability Act (HIPAA) as Protected Health Information (PHI). Details include, name or reference number, activity level, weight, gender, age, relevant measurements and delivery address. These records are kept confidential within the Company at all times and are only shared with staff when they need it to carry out their job. All staff are required to work to strict professional standards and have signed contractual codes of confidentiality. The minimum amount of personal information is used in order to supply the right medical device to you. If you want more details on how long we will hold your information then contact the company Data Protection Officer.

How we use and store the information about you

We take your privacy very seriously.  The Privacy Notice details what to expect when Blatchford collects your personal information. It applies to information we collect about:

  • Visitors to our website
  • People who subscribe to our mailing list or request information from us
  • Customers using our products

In most cases, any personal information provided, for example Contact Form submissions, is stored on servers in the USA. We use a third party provider to help manage and maintain the security and performance of our corporate websites.

Blatchford uses some third party services to provide some online features and functionality to our customers. These are:

Email newsletter

If you choose to join our mailing list, Blatchford uses the third party service MailChimp to provide our mailing list functionality. Mailchimp is a third party processor.  Blatchford mailing lists include email address, name and country information and this information is stored on MailChimp servers.  

It is always possible to remove your personal data from our mailing list by opting out via the ‘Unsubscribe’ link at the bottom of any emails sent by Blatchford via Mailchimp.  If you have difficulties removing yourself from the list then contact our Data Protection Officer.

Blatchford events

Blatchford uses the third party processor service Eventbrite to provide event registration, ticketing and management. The personal details of event attendees are stored on Eventbrite servers in the USA for the purpose of providing this service.  

Access to your information and correction

Blatchford tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information or want access to their personal information by just asking Blatchford.  We will then supply to you:

  • A description of all data we hold about you
  • Inform you how it was obtained (if not supplied by you)
  • Inform you why, what purposes, we are holding it
  • What categories of personal data is concerned
  • Inform you who it could be disclosed to
  • Inform you of the retention periods of the data
  • Inform you around any automated decision making including profiling
  • Let you have a copy of the information in an intelligible electronic form unless otherwise requested.

To make a request to Blatchford for any personal information we may hold you need to put the request in writing. You have the choice of either completing the Subject Access Request (SAR) form, or via email, or via letter to the address provided below. Please be aware the form is NOT mandatory. However it can speed up the process.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate, please address these changes to the Information Security office, via “How to contact us”..

Disclosure of personal information

In many circumstances we will not disclose personal data without consent. However when we investigate a complaint we may need to share personal information with other relevant bodies.

By contacting the Data Protection Officer, by email and/or using the address below you can also get more details on:

  • agreements we have with other organizations for sharing information;
  • circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;
  • our instructions to staff on how to collect, use and delete personal data; and
  • how we check that the information we hold is accurate and up to date.

Third party processors

We use a number of third parties to process personal data on our behalf. The third parties have been carefully chosen and use Standard Contractual Clauses to comply with EU data protection regulations. These are:

Cookies & marketing

Cookies are small text files that are stored on your computer or smart device when you access a website. They allow websites to recognise your visit and to store information on your preferences or past actions to improve your experience of using the website. Please see our Cookie Policy for full details on the cookies that we use on this website and your consent options.

Your information choices

You have choices around your personal data and how we handle it.  If at any point you believe the information we process on you is incorrect and you want it corrected, you request to see this information, you request the data to be transferred, you object to our processing your Personal Information, or you request to have it deleted.  Then please contact the Data Protection Officer.

California Online Privacy Protection Act (CalOPPA) 

CalOPPA is the first state law in the USA to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can be easily found on the page specified above.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

Can change your personal information:

  • By emailing us at the email address below

Complaints or queries

Blatchford tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.  If you do have a complaint, contact the Data Protection Officer who will investigate the matter on your behalf.

Other websites

Our website contains links to other websites. Our privacy policy only applies to this website, we would encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review and we will place any updates on this web page. This privacy notice was last updated on 11th December 2018.

Who we are and how to contact us

Blatchford Ltd (Blatchford) is the company that you are supplying your personal information to. The company HR Director is the Data Protection Officer for Blatchford and can be contacted by:

Telephone: +44 (0)1256 31 6635

Email: information.security@blatchfordus.com

Post: 
HR Director – Information Security
Head Office
Blatchford Group
Unit D Antura
Kingsland Business Park
Basingstoke
Hampshire
RG24 8PZ