Blatchford Warranty, Repair & Returns

Blatchford’s goal is to deliver value, quality and great customer service by making the ordering, delivery, fitting and after-sales experience as simple and straight forward as possible. Our Global Warranty, Service Exchange Program, Loaner Program and 60 Day Return Policy supports our mission to deliver the best in industry customer service to our customers and partners.

Terms of Sale and Policies

How to order 
You may place your order via phone, fax or email. Blatchford part numbers or item descriptions, quantities, and desired method of delivery must be included with all orders, F.O.B. origin Miamisburg, OH. If you are unsure of the proper component selection and/or item numbers our Customer Service and Technical Staff are available to assist you.

New Accounts 
Open accounts will be established upon receipt and approval of a completed credit application. U.S. orders will be shipped C.O.D. until credit has been established. We also accept major credit cards at the time of order in lieu of C.O.D.

Prices and payment terms 
Prices are located in our current price list. Please contact your Blatchford Territory Manager or Customer Service for a copy of our most recent price list. Our payment terms are net 30 days. We also accept major credit cards as method of payment, Customer Service or our Finance Department can assist you with credit card request.

Returns, Adjustments and Credits 
Please inspect all orders immediately upon receipt. In the event item(s) were ordered or shipped in error, please notify our ACS department to obtain an ACS number prior to returning any item. Blatchford must be contacted within 10 business days of the receipt of good’s. Prior approval and ACS number must be obtained to ensure proper credit to your account. When packing the product, the ACS number must be prominently displayed on the outside and inside of the packaging along with a copy of the original invoice or packing slip. All returns are subject to inspection. Credit will be issued in accordance with the guidelines noted in our 60 day performance guarantee, warranty and/or exchange programs.

Memorandum – Indication of shelflife and useful life of Blatchford medical devices
The EU Medical Device Regulation 2017/745 (MDR) becomes fully applicable in May 2021 and Blatchford has been working to ensure that our products mee the MDR and EU Directive 93/42 / EEC for medical devices.